Customer experience in banking: CCA Europe.pl, NTT Poland and Startquestion launch a partner consortium

The three technology companies that have combined their unique expertise aim to bring banks closer to their customers. Their initiative is to provide IT solutions that would listen closely to the voice of customers and provide real-time feedback. Software…

Towards Data-Driven Banking: it is skills that count in IT transformation

Processing and analyzing vast amounts of data is an innate part of projects related to digital transformation, especially in banking. Therefore, it requires appropriate skills from specialists working with data. Over a year ago Gartner…

Digital Finance Summit Warsaw 2020: Goodbye Clients, Hello People!

'Loyalty in the age of disruption' was the theme of this year's Digital Finance Summit edition, which took place in late February in Warsaw. The main focus was on the soft aspects of banking like trust, values, impact on customer…

Automation and customization: how to go onto data-driven banking

Adapting to the demands of the market and the customers means inevitable changes for the banks. According to Fujitsu, 37% of European consumers would change their bank if it did not offer cutting-edge technology. Data-driven means better customer…

Banking of the future is NOW. 3 top trends in 2020

Instant payments, safety and personalization - this is what customers can expect from banking in 2020. How data-driven systems, chatbots, AI and blockchain be the right ways to fulfill these needs? Explore the main trends that are going to…